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Improving Clinical Workflows by Addressing Real User Needs
Using usability insight and Voice of the Customer to enable better product development
Designed for MedTech and digital health product leaders working in complex clinical environments, this eBook explores how to integrate usability and real user insight into product development in a way that meaningfully shapes outcomes.
What this eBook covers
Clinical workflows are often far more complex and variable than they appear, and when products are designed around assumptions rather than real-world practice, usability challenges and poor adoption frequently follow.
This free eBook explores how embedding usability and Voice of the Customer (VoC) as a continuous, evidence-led capability throughout development helps teams make better decisions earlier, rather than treating usability as a late-stage validation activity.
You will learn:
- Why usability must be considered in the context of real clinical workflows, not in isolation
- The risks of designing to assumed or idealised workflows
- How training, environments and system variability influence real-world use
- Practical approaches to gathering meaningful VoC insight
- Why testing in realistic environments is critical to predicting real-world performance
While most teams recognise the value of VoC, practical constraints often limit its impact. This guide outlines how to move from one-off feedback to a more structured, continuous approach that informs development decisions.
Download the eBook and learn how to integrate usability and Voice of the Customer into clinical workflows to support better product decisions.
User-Centred Design: the key to developing successful medical devices
In this free eBook, we share the development pathway we use to deliver MedTech products that are inherently safe by design and enhance the user experience, whilst meeting regulatory requirements and commercial needs.
