Starting a new job can be daunting. Many new starters face a minefield of complex new processes, different systems to learn and numerous names to remember... and that’s if there are suitable processes and systems in place to begin with.
Quite often inductions (which can be arduous, but absolutely crucial), fall to the wayside and newcomers are expected to ‘find their own way’. However, this isn’t throwing someone in to the deep end, this is throwing someone in to the deep end, blindfolded. It will take a lot longer for companies to leverage a new employee’s full expertise if they do not provide them with the foundational information, which will enable them to get on and actually do their job. I have worked in marketing for a long time, across a variety of disciplines and this has been my experience numerous times. This is nobody’s fault; new roles often crop up because an existing team is overstretched and fitting the time in to induct a new starter and go through the rigmarole of navigating the shared drive is a commitment they simply cannot afford. I have now come to expect this when starting afresh.
However, joining eg technology has been very different.
From day one (obviously after having signed contracts, non-disclosures and confidentiality agreements), information has been at my fingertips. There is a process in place for every occurrence and each of these is clearly signposted, documented and linked via the company’s thorough induction. ‘Organised’ doesn’t come close, and it is thoroughly refreshing! I have been thrown in at the deep end, but have been provided with breathing equipment, a wet suit and a full aquatic support team.
More often than not, as companies grow, they have to retrofit an infrastructure and as such a process. Systems are applied like an exoskeleton to hold together an already siloed team and optimise existing procedures. However, at egt the processes aren’t here to ‘tick a box’, they are not ancillary; they are embedded, they are arterial and they are thoroughly thought through. Process is deep routed in egt’s culture and as such, forms the backbone of everything we do. For somebody who is new to the company, it means that there is a well-trodden route to navigate systems and everything is easy to find and well documented. This means I am not spending my day trying to work out where an existing social media plan is saved or trying to work out the filing system; everything is clear and I have instructions and guidance at my fingertips. I also have unwavering support from the full team, which has been incredibly enabling. I have therefore been able to get on and do what I was employed to do, from the get go!
With the exception of helping new employees, is this process-driven culture important?
Within the product design and development industry, it is vital. We have extensive experience across a wide range of specialisms, but much of what we do focuses on the design and development of medical devices, where traceability, verification and validation are crucial. The process of getting a product through to transfer to manufacture is highly involved, extremely collaborative and requires thorough documentation and complete visibility from start to finish. We fully understand that each project isn’t just about the end product, it is about the journey taken to get the product where it needs to be, and sometimes beyond that!
Every single project we run has a dedicated project manager, who oversees the full, end-to-end design and development programme and maps how the client and their requirements fit holistically into this. We understand that siloes do not work and are not an accepted part of life at egt, so our methods are not only thorough but also open and collaborative.
One of the first things I noticed when I visited the office for the first time was a large image of our logo, which had been stylised to represent our product design and development journey. Initially I didn’t appreciate the relevance of this image being the first you see as you enter egt, but now I understand how representative this is of us as a company. Process, procedure, visibility and as such measurability and progress mapping are not an additional benefit, but are in fact entrenched in the culture and ethos of the company and each person who works here.
Our engineers are problem solvers and hugely creative when it comes to finding a solution to a customer’s product issue. They have the autonomy to explore different ideas and solutions, but will always follow the same procedures in order to minimise risk, manage time and cost and enable us to deliver the products our clients want, in the most efficient and innovative manner. However, if a better way of doing things is identified, then the system and the team, is flexible enough to allow changes and refinements to existing processes in a controlled and risk evaluated way.
This level of organisation and way of working potentially wouldn’t be everybody’s cup of tea, but for me, it is a breath of fresh air! Marketing is all about visibility, planning and measurability, so it not only compliments my way of working, but also encourages those important basics which can be side-lined when time is short. So, for now, I am going to create a new document number against which I can save this blog, get the relevant approvals and refer back to my comms process, so I can track, measure and optimise where necessary; because, it is all part of the process.
For more information, to chat to one of our team about your device product design and development project, or if you would like to become part of the team at eg technology, please do not hesitate to get in touch:
via email on firstname.lastname@example.org
by giving us a call on +44 01223 813184
or by clicking here
Industrial Design | Mechanical | Human factors | Electronic and Software Engineering | Project Management | Quality Assurance.